PRODUCTS

Certain flower and plant products may be delivered in bud to ensure longer life.

Some flower and plant products may be harmful or poisonous (lilies in particular can be extremely toxic to cats). If you require further information before submitting an order please contact us.

All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and/or quality without notice.

Selected products are not available for same day delivery or other special delivery services. Further information regarding product availability and delivery options will be presented when placing your order.

PRICES

Prices include VAT for deliveries within the UK, Republic of Ireland and Channel Islands.

Except where stated product prices exclude delivery charges.

Product prices are subject to change without notice.

ORDERS & PAYMENT

You will be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details.

By clicking on the buy button at the end of the order process, you are consenting to be bound by our Terms and Conditions contained in these terms and conditions and appearing anywhere on the website.

To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or email address so that in the event of any delivery problems being encountered contact you and confirm delivery details to enable delivery to be made.

Please be advised that some products are unsuitable for delivery to hospitals or funeral directors.

Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to return the items(s).

Please note that where the carrier is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will leave a card at the address for the recipient to make contact and re-arrange delivery. If the recipient fails to make contact in good time we reserve the right to charge for re-delivery to that or an alternative address.
Before placing your order, please review delivery cut-off times and prices.

delivery

Our deliveries are determined by your postcode.
Below is a guide to our charges.

Same day delivery
(if ordered before 12pm Monday to Friday

BS1 – BS11 (Not including BS4), BS41 – (£6.50 Delivery) 

Free delivery to the above postcodes
if your order is over £50.

Future day deliveries:
(Saturday delivery is available
if the order is received by 2pm on Friday.)

BS1 – BS11 (Not including BS4), BS41 – (£6.50 Delivery)

BS4, BS16, BS34 – (£8.50 Delivery)

We can sometimes manage deliveries to other Bristol postcodes, but please call us on 0117 9299518 in advance to check availability.

We will try to accommodate morning or afternoon deliveries where possible, but we cannot guarantee a time that delivery will be made.

Any orders made after 2pm on Friday or over the weekend and bank holidays will be delivered on the next working day.

International delivery
If you want to send flowers internationally, please call us on 0117 9299518 for a quote.

Prices start from approximately £60 and 24 hours notice is required.

Cancellations and returns

We regret that you may not cancel an order for perishable goods once your order has been dispatched.

Due to the perishable nature of most of our products, we will deal with any issues you have on an individual basis. Please contact us immediately on 0117 9299 518 or enquiries@cliftonflowers.co.uk if you have received any items which you are not satisfied with.

We will replace any unsatisfactory items as a first port of call and return the original to the shop.

Bouquets and plants do require some care to keep them at their best. If it appears that the products has not been cared for in the correct way, we will not offer any reimbursement.

Any refunds are at the discretion of Clifton Flowers.

Clifton Flowers

COVID LATEST NEWS

In lockdown 2.0 we will be working behind closed doors. 

Please order online or email us at enquiries@cliftonflowers.co.uk for contactless delivery or pre-arranged collection.

MANY THANKS FROM THE CLIFTON FLOWERS TEAM

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